FAQ

ACCOUNT INFORMATION

1. To join inafashionusa.com, please register by clicking "Register" on the top right-hand corner and fill out the application. Since we are a wholesale online store, verification is necessary.

2. Once applications are submitted, our team will verify the information provided before approving access to our website. We ask for 2 business days for this procedure. If you are not granted access within this time period, please contact us at (213)-748-9621 or sales@inafashionusa.com and we will assist you.

3. You can update and view your account information by clicking "My Account" once you are logged in.

ORDER PROCESSING

1. General processing time may take up to 1-3 business days. For online orders, you will receive a follow-up email confirming that your order was received. Payment for your order will only be charged when items are ready to be shipped.

2. Once items are shipped, you will receive a confirmation email with UPS tracking number and detailed information regarding the status of your package within one business day. 

3. For back orders or pre-orders, items will be shipped as they become available. Due to the high demand of our products, stock varies daily. We highly recommend that our customers grant us authorization to "Ship as Ready" to expedite the order. For customers who require "Call Before Shipping" shipment may be delayed due to communication complications.

SHIPPING

All orders received after 3PM (PST) will be processed the next business day. For Next Day, 2nd Day, 3rd Day, and consolidation shipments please place orders before 10AM (PST) for timely process. We work with:

• UPS Ground
• UPS 3rd Day
• UPS 2nd Day
• UPS Next Day
• Cargo

Once orders are shipped, you will receive a confirmation email with the UPS tracking number and detailed information about your order within one business day.

RETURN POLICY

1. All sales are not subject to a refund. Exchange or merchandise credit only.

2. Returns are subject to a 10% restocking fee.

3. All sale items or discounted items are final and cannot be returned.

4. Shipping and handling charges are nonrefundable.

5. Return/damaged claims should be made within 7days from confirmed order delivery date.

We advise customers to check their items immediately upon delivery to ensure timely claims.

6. To file a claim on a return or damaged items, please email sales3@inafashionusa.com to request a return authorization (RA) number. No returns will be accepted without an RA number and/or labels.

Please include Invoice No. in the subject line and provide the following information in the body:

• Company name
• Invoice Number
• Style# of the damaged item(s)
• Quantity
• Color & size(s)
• Reason for return
• For damaged items, please include pictures of damage(s)

7. Please send return merchandise via traceable shipping method (i.e. FedEx or UPS) to:
                ATTN: RETURNS Ina Fashion USA 
                758 E. 14th St. 1st Floor
                Los Angeles, CA 90021

PRIVACY POLICY

Ensuring the privacy and security of our customers’ information is very important to us. Any personal information shared with us is confidential and it will not be shared with other companies or individuals.