Customer Service

For all inquiries, please email us at and we’ll respond as soon as possible.
If in need of immediate assistance, please call us at (213)-748-9621.

1. Although we do our best to process orders the same day, we ask for 1-3 business days to process and ship orders. 
2. All orders received after 3PM (PST) will be processed the next business day.
3. For Next Day, 2nd Day, 3rd Day, and consolidation shipments, please place orders before 10AM (PST).

1. All sales are not subject to a refund. Exchange or merchandise credit only.
2. Returns are subject to a 10% restocking fee.
3. All sale items or discounted items are final and cannot be returned.
4. Shipping and handling charges are nonrefundable.
5. Return/damaged claims should be made within 7days from confirmed order delivery date.
We advise customers to check their items immediately upon delivery to ensure timely claims.
6. To file a claim on return or damaged items, please email to request a return authorization (RA) number. No returns will be accepted without an RA number and/or labels.
Please include Invoice No. in the subject line and provide the following information in the body:

  • Company name
  • Invoice Number
  • Style# of the damaged item(s)
  • Quantity
  • Color & size(s)
  • Reason for return
  • For damaged items, please include pictures of damage(s)

7. Please send return merchandise via traceable shipping method (i.e. FedEx or UPS) to:
                ATTN: RETURNS Ina Fashion USA 
                758 E. 14th St. 1st Floor
                Los Angeles, CA 90021


We value your opinion and would love to hear your comments! If you’d like to leave us feedback, please email us at